Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to maximize customer impact and drive adoption of their platform.

Key Responsibilities

• Act as the primary point of contact for a portfolio of customers
• Deliver regular status updates and key customer health reports to leadership
• Proactively identify at-risk customers and lead strategies to retain and grow accounts

Required Qualifications

• 3-5 years of experience in customer success, account management, or client success in SaaS or fintech
• Strong reporting skills with experience in forecasting customer growth and churn risk
• Proactive and strategic mindset with experience managing executive stakeholders
• Familiarity with CRM systems and customer success platforms
• Ability to communicate effectively across technical, product, and business teams