Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer satisfaction and product adoption.

Key Responsibilities:

• Build and maintain strong relationships with customers to understand their goals and challenges
• Execute an engagement strategy to ensure high customer satisfaction through scheduled interactions
• Proactively manage customer accounts, identify upselling opportunities, and monitor key customer metrics

Required Qualifications:

• Minimum 3 years of experience in Customer Success, Account Management, or a similar role
• Experience managing high-volume customer relationships
• Strong understanding of customer success strategies and best practices
• Experience with customer success software (e.g., NetSuite, Salesforce)
• Self-motivated and able to work independently in a fast-paced environment