Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Corporate Engagement.

Key Responsibilities

• Build and maintain relationships with corporate members and partners to ensure customer satisfaction and retention
• Research and communicate best practices for corporate engagement within the EDUCAUSE community
• Monitor customer feedback and engagement metrics to identify opportunities for service improvement and upselling

Required Qualifications

• Bachelor's degree in communication, management, hospitality, or related field, or equivalent work experience
• A minimum of five years' experience in customer service, customer success, or hospitality
• Sales experience preferred
• Experience in the higher education community is highly preferred
• Working knowledge of netFORUM, CRM, or similar database preferred