Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to lead their team and enhance buyer and seller experiences.

Key Responsibilities

• Design and optimize onboarding workflows for buyers and sellers to ensure quick value realization
• Develop seller success programs to improve listing quality and drive growth
• Engage with buyers through personalized outreach to boost retention and prevent churn

Required Qualifications

• 5+ years in customer success or account management, preferably in an eCommerce marketplace
• 2+ years of experience managing a customer success team
• Expertise in tracking customer success metrics and translating them into strategies
• Proven ability to build and nurture online communities
• Understanding of marketplace policies and trust & safety practices