Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to strengthen partnerships with customers and ensure high satisfaction levels.

Key Responsibilities

• Drive engagement and support for 40+ accounts through effective communication and resource allocation
• Facilitate strategic planning conversations and accurately forecast renewal risks
• Manage the renewal process and identify upsell opportunities in collaboration with account executives

Required Qualifications

• 5+ years of experience in customer interaction roles with a focus on account strategies
• Proven track record of client retention and renewal negotiation
• Bachelor's degree in business or related field, or equivalent experience
• Experience in enterprise data and analytics markets preferred
• Self-starter with the ability to work autonomously and manage multiple tasks