Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support its expansion and enhance employee experience for global organizations.

Key Responsibilities

• Partner with customers to ensure exceptional employee experience and support growth ambitions
• Act as the subject matter expert on employee engagement and internal communications for SMB clients
• Guide clients on best practices to increase adoption and serve as the 'voice of the customer.

Required Qualifications

• 5+ years of experience in a Customer Success role
• Proficient in Customer Success techniques and approaches
• Able to identify and promote business benefits to clients with consultancy skills
• Experience producing well-structured customer-facing documentation and reports
• Proactive approach to problem-solving with creative thinking abilities