Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to build strong relationships with customers and ensure they achieve success using their products and services.

Key Responsibilities

• Build strong, long-lasting relationships with customers through regular check-ins and proactive engagement
• Identify upsell and cross-sell opportunities by understanding customer goals and providing tailored solutions
• Track and report on key metrics such as product usage, customer satisfaction, churn rate, and renewal rates to ensure customer success

Required Qualifications

• 2-5 years of experience in customer success, account management, or a related field, preferably in a SaaS company
• Experience with CRM software and customer success tools
• Proven track record of building strong customer relationships and driving retention
• Ability to manage multiple accounts and prioritize tasks
• Customer-centric mindset with the ability to think strategically about account growth