Customer Success Manager

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Own and drive company GDR (renewals) and co-execute NDR (upsell and cross-sell) with other teams
• Develop best practices to ensure customer success and build relationships with strategic enterprise clients
• Lead automation activities within the Customer Success function and evolve the customer education program

Required Qualifications

• 5+ years of direct Customer Success experience at a B2B SaaS company
• Management experience leading a team of professionals
• Experience owning a book of business equating to tens of millions in ARR
• Proven track record of successful upsells and cross-sells, doubling or tripling ARR
• Ability to develop strategic plans for customer success growth and expansion