Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - RCM.

Key Responsibilities

• Serve as the primary client-facing liaison, ensuring alignment between client needs and offshore service delivery
• Contribute to continuous improvement initiatives focused on automation, workflow optimization, and client satisfaction
• Track SLAs, KPIs, and performance benchmarks using structured governance models and productivity tracking tools

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business, Finance, or a related discipline
• 5+ years of RCM experience, with a strong focus on payment posting, credit balances, and client operations
• Hands-on experience with Imagine software is highly preferred
• Strong knowledge of 835/837 transaction sets and the ability to interpret and reconcile remittance data
• Experience presenting data and operational insights to executive stakeholders and external clients