Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Enterprise & Strategic Accounts.

Key Responsibilities

• Manage and grow complex enterprise accounts to ensure long-term success and value
• Develop and execute customer engagement strategies to drive satisfaction and loyalty
• Identify churn risks and collaborate cross-functionally to enhance customer experience

Required Qualifications

• 3+ years of experience in Customer Success with a focus on enterprise accounts
• Proven success in managing C-suite relationships and expanding account revenue
• Strong track record in developing customer engagement and growth strategies
• Bachelor's degree in Business, Marketing, or related field (MBA a plus)
• Deep industry expertise with strong strategic planning and analytical abilities