Customer Support Advocate

Job Summary

A company is looking for a US Customer Support Advocate (9am-5pm PST).

Key Responsibilities

• Answer calls, live chats, and support ticket requests from US customers
• Provide assistance in using software and receiving orders, while identifying and escalating urgent issues
• Support and train users post-launch, and collaborate on process improvements for the Support Team

Required Qualifications

• Experience in a customer-facing role, preferably in technical support
• Tech-savvy and adaptable in navigating online systems
• Highly organized with excellent time management skills
• Ability to work as part of a team and use initiative under pressure
• Exceptional troubleshooting skills with a passion for problem solving