Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer - Level 1 East.

Key Responsibilities

• Provide top-tier support to customers by resolving technical issues promptly
• Collaborate with sales, product, and engineering teams to meet customer needs
• Document learnings for the Customer Knowledge Base and participate in team ceremonies

Required Qualifications

• 7+ years in a customer support role, with experience in cloud, storage, and networking environments
• Ability to analyze system and network diagnostics
• Understanding of SMB & NFS protocols, Active Directory, and Kerberos systems
• Familiarity with networking protocols and basic analysis of network packet captures
• Previous scripting experience and ability to parse system logs are a plus