Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer II.

Key Responsibilities

• Provide remote post-sales support for software and hardware systems, including installations, configurations, upgrades, and migrations
• Utilize telephone and remote diagnostic capabilities to isolate, verify, resolve, and document problems
• Support third-party products and may provide occasional on-site assistance

Required Qualifications

• 3 - 6 years of experience in a related field
• Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering
• Experience with remote support tools and diagnostic techniques
• Ability to work with limited guidance on defined projects
• Familiarity with moderately complex problem-solving in a technical environment