Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service and support to users.

Key Responsibilities

• Manage the support inbox and deliver timely, clear responses to customer inquiries
• Create and maintain up-to-date customer-facing documentation
• Collaborate with QA and product teams to improve support processes and triage resolution flow

Required Qualifications

• Experience in a customer support or customer success role, preferably in a SaaS environment
• Familiarity with support tools like Zendesk, Intercom, or Freshdesk
• Ability to work cross-functionally with product, QA, and engineering teams
• Resourceful and proactive problem-solving mindset
• Willingness to learn and continuously improve support processes and documentation