Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for an overnight shift from Sunday to Thursday, 12am-9am ET.

Key Responsibilities

• Serve as the first point of contact for users, providing solutions and support
• Assist customers in scheduling meetings and resolving inquiries via Live Chat, Phone, or Email
• Document and escalate customer issues while maintaining expert-level product knowledge

Required Qualifications

• 1+ years of experience in software (SaaS) customer support
• Technical software troubleshooting experience
• Experience in Live Chat or Phone customer support is a plus
• Ability to thrive in a fast-paced, metrics-focused environment
• Authorized to work lawfully in the United States