Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - Policy.

Key Responsibilities

• Provide responsive technical support to first responder clients via phone, email, and chat
• Document and categorize support tickets while monitoring feedback for collaboration
• Manage software incident management and troubleshoot platform issues

Required Qualifications

• 2 years of experience in software or SaaS technical support or related customer support field
• Minimum of one year of Salesforce experience
• GED/High School Diploma
• Desire to grow within the company
• Good job stability