Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide high-level customer service remotely.

Key Responsibilities

• Resolve escalated customer complaints and questions
• Process inbound calls and other correspondence efficiently
• Schedule service appointments and prepare warranty and repair service reports

Required Qualifications

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Familiarity with software including Microsoft Office
• Ability to maintain accurate files and processes
• Knowledge of Storis and other relevant systems preferred