Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist on a 6-month contract.

Key Responsibilities

• Respond to e-mail support tickets promptly, providing support and information as required
• Investigate issues and assist the Support Development team in identifying bugs
• Handle complex technical issues and maintain an accurate understanding of those issues

Qualifications & Experience

• Experience with support ticketing software (Zendesk preferred)
• SaaS experience
• Nonprofit experience is a plus
• Proficiency in French (spoken and written) is a bonus