Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide excellent service to dealers and consumers.

Key Responsibilities

• Develop expertise in products and services and share knowledge with customers
• Achieve individual and team service level goals while tracking customer inquiries in SalesForce.com
• Identify and escalate customer inquiries to appropriate support teams and assist with various customer tasks

Required Qualifications

• Prior customer service or service industry experience preferred
• College degree preferred or a minimum of one year of work experience required
• Customer-focused with a positive attitude and ability to work with a diverse customer base
• Strong time management, organizational, and prioritization skills
• Familiarity with MS Office and Windows; greater technical aptitude preferred