Job Summary
A company is looking for a Customer Support Specialist I.
Key Responsibilities
- Provide general product support for users via live chat
- Assist users with troubleshooting before escalating to Customer Support Lead or Tier 2
- Manage user feedback and enhancement requests, ensuring they reach the appropriate teams
Required Qualifications
- 1-2 years of experience in a customer-facing role
- At least 1 year of experience using CRM software
- Bachelor's Degree or equivalent experience (2 years of university level)
- Ability to work independently and collaboratively in a fast-paced environment
- Willingness to work flexible shifts, including weekends and holidays
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