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Customer Support Specialist

5/23/2025

No location specified

Job Summary

A company is looking for a Customer Support Specialist I.

Key Responsibilities
  • Provide general product support for users via live chat
  • Assist users with troubleshooting before escalating to Customer Support Lead or Tier 2
  • Manage user feedback and enhancement requests, ensuring they reach the appropriate teams


Required Qualifications
  • 1-2 years of experience in a customer-facing role
  • At least 1 year of experience using CRM software
  • Bachelor's Degree or equivalent experience (2 years of university level)
  • Ability to work independently and collaboratively in a fast-paced environment
  • Willingness to work flexible shifts, including weekends and holidays

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