Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Respond to customer queries via live chat, email, or phone regarding account issues and platform navigation
• Assist users with troubleshooting technical issues related to the platform
• Help customers with account-related tasks and explain the rules of various games

Required Qualifications

• 1+ years of experience in customer support or call center, preferably in iGaming
• Intermediate level or higher proficiency in English
• Proficient knowledge of customer service practices and procedures
• Knowledge of sales principles and methods
• Able to maintain customer confidentiality