Digital Customer Success Manager

Job Summary

A company is looking for a Digital Scaled Customer Success Manager (Temp Contract).

Key Responsibilities

• Manage and renew existing customer contracts through outbound and inbound communication
• Achieve renewal and communication targets while addressing customer concerns and processing requests
• Collaborate with internal partners and utilize CRM systems to maintain customer data and support sales efforts

Required Qualifications

• 3-5 years of experience in a customer-facing SaaS business
• Bachelor's degree or equivalent experience
• Experience supporting SaaS technologies within education
• Familiarity with Salesforce or Microsoft Dynamics CRM
• Proactive communication skills via phone and video chat