Support Analyst

Job Summary

A company is looking for a Support Analyst, Customer Success Operations.

Key Responsibilities

• Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat
• Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems

Required Qualifications

• 3+ years experience in technical support or customer service roles, preferably in healthcare technology or SaaS
• Strong experience in technical troubleshooting, clinical documentation improvement processes, or healthcare information systems
• Experience with Jira or other ticketing systems
• Ability to quickly learn and adapt to new technologies and processes
• Excellent time management and prioritization skills in a remote environment