Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success and Project Delivery.

Key Responsibilities

• Lead and mentor a team of Customer Success / Project Managers while establishing best practices for customer delivery
• Define and implement customer success strategies, monitoring KPIs for satisfaction and engagement
• Oversee high-priority customer projects and resolve escalated issues, ensuring alignment on goals and deliverables

Required Qualifications

• 10+ years in customer success or project delivery, with at least 3+ years in a leadership role
• Experience in enterprise software, preferably in industrial sectors like chemicals or materials manufacturing
• Technical proficiency in understanding software solutions, data analysis, and enterprise implementation processes
• Expertise in managing customer-facing software projects and familiarity with change management strategies
• Customer-first mentality with a proactive approach to problem-solving and team development