Director of Social Listening Insights

Job Summary

A company is looking for an Associate Director, Social Listening & Insights - Digital Engagement.

Key Responsibilities

• Lead the global social listening strategy and champion the value of social intelligence across the organization
• Review and validate social insights to ensure they are actionable and establish metrics to demonstrate impact
• Orchestrate the evolution of social listening capabilities through AI and automation to enhance responsiveness to customer needs

Required Qualifications

• Bachelor's degree with 8-10+ years of experience in social listening, digital analytics, or customer insights
• At least 3 years in a leadership role managing cross-functional or global teams
• Experience in leading high-performing teams across geographies and collaborating with vendors
• Proficiency in enterprise social listening platforms and integration with data sources
• Strong background in data analytics and visualization to translate social data into insights