Enterprise IT Support Lead

Job Summary

A company is looking for an Enterprise IT Systems & Support Lead to manage service desk operations and enhance internal systems.

Key Responsibilities

• Lead internal service desk operations, prioritizing and resolving tickets efficiently
• Provide hands-on L2/L3 support for endpoints, SaaS tools, SSO, and identity management
• Administer and configure key systems such as Google Workspace, Notion, and Atlassian Jira

Required Qualifications

• 2-4 years of experience in IT systems administration or internal IT operations
• Hands-on technical skills in user provisioning, permission troubleshooting, and app configuration
• Prior experience managing or improving a service/help desk function with defined SLAs
• Admin-level experience with Google Workspace, Notion, and/or Atlassian Jira
• Familiarity with identity/SAML/SSO concepts