Executive Vice President of Client Success

Job Summary

A company is looking for an EVP of Client Success to lead customer-centric initiatives that enhance retention, growth, and satisfaction.

Key Responsibilities

• Develop and implement a comprehensive customer strategy focused on satisfaction, loyalty, and lifetime value
• Provide visionary leadership to Account Management and Client Service teams, fostering a customer-first culture
• Utilize customer data and feedback to inform strategies and drive continuous improvement across the organization

Required Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 10+ years of progressive experience in customer success, account management, or client services
• 5+ years of experience in a senior leadership role
• Proven ability to build and scale high-performing teams and drive revenue growth through customer-focused strategies
• Strong analytical and strategic thinking abilities with a data-driven mindset