Florida Licensed Care Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Perform outreach to members and support care plan next steps and resource connections
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures
• Document and maintain non-clinical member records in accordance with state and regulatory requirements

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Call center experience with a high volume of calls is necessary
• 2-3 years of experience in healthcare medical office, facilities, or administration duties strongly preferred
• Knowledge of health plan activities and community resources is beneficial