French Customer Support Specialist

Job Summary

A company is looking for a French - Fixed Term Customer Support Specialist II.

Key Responsibilities

• Provide exceptional customer support via email and live chat in English and French
• Handle various customer inquiries, including order and product questions and basic technical troubleshooting
• Meet customer service KPIs and collaborate with teams to enhance the customer experience

Required Qualifications

• 1+ years of experience in a customer service role
• Experience in consumer goods, toys, or electronics industries is a plus
• Excellent written and verbal skills in English and French
• Familiarity with Zendesk or similar platforms is advantageous
• Ability to manage time effectively while collaborating with colleagues in different time zones