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Genesys Developer

7/6/2025

Remote

Job Summary

A company is looking for a Genesys Developer to join their Unified Communication and Collaboration team.

Key Responsibilities
  • Develop and implement IVR interaction flows using Genesys Architect for various communication channels
  • Enhance Chatbot functionalities and associated Genesys reporting
  • Consult on requirements, design, and implementation of Genesys enhancements and perform troubleshooting and testing
Required Qualifications
  • At least 2 years of experience with the Genesys Cloud CX Architect development tool
  • Minimum of 5 years of experience in contact center operations
  • Proficiency in flow development for voice and digital messaging interactions
  • Experience with REST API integrations and Genesys data actions
  • Familiarity with best practices in chatbot flow design and troubleshooting

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