Job Summary
A company is looking for a Genesys Developer to join their Unified Communication and Collaboration team.
Key Responsibilities
- Develop and implement IVR interaction flows using Genesys Architect for various communication channels
- Enhance Chatbot functionalities and associated Genesys reporting
- Consult on requirements, design, and implementation of Genesys enhancements and perform troubleshooting and testing
Required Qualifications
- At least 2 years of experience with the Genesys Cloud CX Architect development tool
- Minimum of 5 years of experience in contact center operations
- Proficiency in flow development for voice and digital messaging interactions
- Experience with REST API integrations and Genesys data actions
- Familiarity with best practices in chatbot flow design and troubleshooting
Comments