Genesys Developer

Job Summary

A company is looking for a Genesys Developer to join their Unified Communication and Collaboration team.

Key Responsibilities

• Develop and implement IVR interaction flows using Genesys Architect for various communication channels
• Enhance Chatbot functionalities and associated Genesys reporting
• Consult on requirements, design, and implementation of Genesys enhancements and perform troubleshooting and testing

Required Qualifications

• At least 2 years of experience with the Genesys Cloud CX Architect development tool
• Minimum of 5 years of experience in contact center operations
• Proficiency in flow development for voice and digital messaging interactions
• Experience with REST API integrations and Genesys data actions
• Familiarity with best practices in chatbot flow design and troubleshooting