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Infrastructure Engineer II

7/8/2025

No location specified

Job Summary

A company is looking for a Technology & Information Architectures - Infrastructure Engineer II.

Key Responsibilities
  • Provide first-call resolution for hardware and software issues via phone, email, and chat in a helpdesk environment
  • Troubleshoot and support Windows OS, Active Directory, O365 applications, VPN, and VDI environments
  • Utilize remote support tools and ServiceNow ticketing system to manage and resolve incidents
Required Qualifications
  • 3+ years of experience in deskside support, including hardware configuration and troubleshooting
  • Prior experience with inventory management of corporate assets and VPN/VDI support required
  • Proficiency in Windows OS, Active Directory, O365 Suite, and remote support tools
  • Experience with workstation imaging and enterprise printer support
  • Ability to lift up to 25 lbs. and manage physical IT assets

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