Global IoT Service Coordinator

Job Summary

A company is looking for a Global IoT Service Coordinator.

Key Responsibilities

• Act as the central point of contact for global IoT service tickets, ensuring timely resolution and compliance with service standards
• Identify service process deficiencies and lead initiatives to improve workflows and service quality
• Collect, analyze, and present service ticket metrics, collaborating with teams to highlight performance and improvement opportunities

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
• Proven experience in IoT service coordination or technical support roles
• Proficiency in ServiceNow (SNOW) and Smart Building Dashboard tools
• Experience creating and presenting reports using Power BI
• Ability to work independently and lead cross-functional initiatives