Group Leader II

Job Summary

A company is looking for a CAM Group Leader II to provide work leadership over a sub-unit within a division.

Key Responsibilities:

• Lead business unit work teams, monitor and assign workflow across multiple product lines
• Document team processes, recommend improvements, and provide on-the-job training while resolving complex customer issues
• Serve as department lead for special projects and prepare monthly reporting for management

Required Qualifications:

• A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, including 1 year of work leadership experience
• Strong knowledge of relevant spreadsheet, word processing, and presentation software
• Excellent customer service skills with the ability to use tact and diplomacy
• Demonstrated work leadership skills
• Strong knowledge of departmental systems, documents, and procedures