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Contact Center Operations Manager

5/29/2025

No location specified

Job Summary

A company is looking for a Contact Center Operations Manager.

Key Responsibilities
  • Manage and coordinate operational activities for assigned functional areas/regions
  • Ensure quality service and effective operations support for internal and external customers
  • Administer corporate policies and procedures, ensuring compliance with applicable laws and regulations
Required Qualifications
  • Bachelor's degree or equivalent work experience
  • Five to eight years of relevant experience
  • Advanced knowledge of operational functions, systems, and policies
  • Broad understanding of applicable laws and regulations
  • Experience in auto lending or banking preferred

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