Job Summary
A company is looking for a Contact Center Operations Manager.
Key Responsibilities
- Manage and coordinate operational activities for assigned functional areas/regions
- Ensure quality service and effective operations support for internal and external customers
- Administer corporate policies and procedures, ensuring compliance with applicable laws and regulations
Required Qualifications
- Bachelor's degree or equivalent work experience
- Five to eight years of relevant experience
- Advanced knowledge of operational functions, systems, and policies
- Broad understanding of applicable laws and regulations
- Experience in auto lending or banking preferred
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