Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Advisor.

Key Responsibilities

• Resolve and input provider/client requests into the tracking system according to established guidelines
• Respond to inquiries through online customer service tools, ensuring exceptional customer service
• Meet or exceed established standards for quality, customer service, and productivity

Required Qualifications

• Minimum high school diploma or GED
• At least 1 year of customer service experience
• Previous call center or telephone experience is desired
• Knowledge of medical terminology is preferred
• Ability to work a flexible schedule to accommodate queues