Healthcare IT Service Delivery Lead

Job Summary

A company is looking for an EHR IT Service Delivery Lead, responsible for overseeing IT service delivery in a healthcare environment.

Key Responsibilities:

• Lead the design, implementation, and improvement of IT service delivery processes tailored to healthcare needs
• Ensure timely resolution of IT issues in a 24/7 healthcare environment to minimize disruptions
• Act as a primary contact between the IT department and healthcare stakeholders, ensuring alignment with operational objectives

Required Qualifications:

• 8+ years of experience in IT service delivery management
• 4+ years in a healthcare IT environment
• 3+ years of experience with Epic RCM
• 2+ years of experience managing IT service delivery teams and large-scale healthcare IT projects
• Experience with healthcare regulations (HIPAA, HITECH) and best practices for patient data security