Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to support staff by resolving hardware and software issues.

Key Responsibilities

• Troubleshoot complex technical issues and provide timely solutions
• Maintain ticket queue by processing requests and documenting resolutions
• Coordinate installation, repair, and upgrades of computer hardware and software

Required Qualifications

• Associates degree in Computer Science, Information Technology, Business Technology, or related field, or equivalent work experience
• A+ certification or similar designation is a plus
• Knowledge of spreadsheet software, word processing software, and internet software
• Strong typing skills