Help Desk Support Analyst

Job Summary

A company is looking for a Help Desk Support Analyst to provide technical support and implementation for software products.

Key Responsibilities

• Learn technical skills required to resolve customer support cases and requests
• Understand team structure and deliver assigned items within established timelines
• Gain knowledge of product datasets, codebases, and compliance standards

Required Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience
• 2 years of relevant experience in software support or helpdesk support
• Minimum 1 year of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
• Experience with ticketing systems, preferably ServiceNow
• Experience with Microsoft Azure and/or Snowflake is a plus