Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician 2 to provide first-level IT support.

Key Responsibilities

• Provide first-level support for monitoring IT Enterprise Infrastructure and Applications
• Monitor Service Requests and manage ticket creation and prioritization
• Perform system/application functional tests and assist with end-user support for PCs, laptops, and remote access

Required Qualifications

• Some college or relevant certification preferred
• Proficiency in Windows and macOS operating systems
• Intermediate knowledge of network, server management, and Kubernetes
• Familiarity with Jira Service Management and remote VPN access
• Experience with monitoring tools such as Dynatrace, Nagios, and Wireshark