Helpdesk Analyst

Job Summary

A company is looking for a Helpdesk Analyst to provide advanced technical support for the Epic electronic health record system.

Key Responsibilities

• Provide support for Epic applications, workflows, access, and integration issues
• Troubleshoot complex application account and workflow issues related to Epic and other clinical systems
• Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)

Required Qualifications

• Minimum of 2 years providing Epic technical support in a healthcare or clinical environment
• Proficient with ServiceNow or other enterprise ticketing systems
• In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts)
• Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM) preferred
• Epic certification in one or more modules is preferred