HelpLine Operations Coordinator

Job Summary

A company is looking for a Coordinator, HelpLine Operations.

Key Responsibilities

• Provide real-time guidance and assistance to HelpLine Specialist volunteers and interns
• Monitor, evaluate, and coach volunteers to ensure adherence to service models and policies
• Respond to HelpLine inquiries via calls, chats, and emails, and assist with resource directory audits

Required Qualifications

• Experience in a fast-paced team environment, particularly in helpline or customer service settings
• Knowledge of mental health services and basic understanding of mental illness
• Strong working knowledge of Microsoft Office Suite and ability to learn new technologies
• Bachelor's degree in a related field preferred
• Spanish language proficiency is highly desired