Implementation Operations Specialist

Job Summary

A company is looking for an Implementation Operations Specialist to enhance customer experiences and optimize operational processes.

Key Responsibilities

• Manage the customer journey for delivering telecom services to ensure satisfaction
• Define and improve core operational processes related to customer and supplier engagement
• Collaborate with Product and Engineering to document processes and automate workflows

Required Qualifications, Training, and Education

• Experience engaging with customers, particularly IT professionals and engineers
• Ability to quickly learn and develop expertise in the company's product
• Strong program/project management skills with a focus on driving accountability
• Analytical mindset with a focus on optimization and process improvement
• Experience in B2B wireline telecommunications is a bonus