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Incident Manager

7/4/2025

No location specified

Job Summary

A company is looking for a Manager, Incident.

Key Responsibilities
  • Act as a single point of contact for major incidents and coordinate efforts to restore normal service operations
  • Lead conference calls during major incidents and communicate progress to stakeholders
  • Document post-incident reviews and manage the help centre website while maintaining the ITSM tool
Required Qualifications
  • Experience in incident management, change management, and problem management
  • Strong understanding of IT infrastructure, including servers, networks, and storage
  • Proficiency in ITSM tool administration, preferably with Zendesk
  • Ability to analyze failed changes and implement continuous service improvement
  • Experience in reporting and creating dashboards

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