IT Service Management Administrator

Job Summary

A company is looking for an IT Service Management Administrator to support their mission by managing the ServiceNow platform and ITSM processes.

Key Responsibilities

• Lead the configuration, maintenance, and enhancement of the ServiceNow platform
• Develop and document ITSM processes while fulfilling service requests and resolving incidents
• Monitor issue trends and implement process or technology improvements for enhanced service delivery

Required Qualifications, Training, and Education

• Bachelor's degree or equivalent combination of education and work experience in IT technology required
• Knowledge in ITIL incident management, system development life cycle, and project management principles required
• Five years of related experience, including maintaining IT process and procedure documentation
• ITIL v4 Foundation certification required
• Working knowledge of databases, Active Directory, APIs, and IT infrastructure required