IT Support & Database Specialist II (13690, Grade 22)

Description

The Maryland National Capital Park and Planning Commission, Department of Parks and Recreation, Prince George’s County, a six-time Gold Medal award winning agency, is seeking an enthusiastic self-starter with strong IT and databaseskills to be an IT Support & Database Specialist II in its Information Technology Services (ITS) Division.The ITS Division coordinates IT and communication services for all divisions of the Department of Parks and Recreation, and reports to the Deputy Director of Administration and Development. This Division is organized into three major units: Operations; Infrastructure/ Applications/Active Directory; Telecommunications/Network/Security; and Projects/Administration. ITS headquarters is located within the Park Police Headquarters in Hyattsville.This position provides direct support to the Department’s on-premises and Azure cloud server infrastructure. The selected candidate will operate, maintain, develop, document, and backup server systems used by the organization.Examples of Important Duties

• Supports the licensing for servers and related infrastructure to ensure it is compliant, appropriate, and consistently evaluated
• Supports the installation, upgrading, deployment/migration, reporting, and maintenance of all applications, SQL databases and operating systems of Windows servers.
• Collaborates with supervisors, staff, vendors, and others to achieve program goals
• Works closely with IT staff and stakeholders to understand technical needs, gather requirements, and develop tailored solutions for internal and external customers
• Creating and maintaining technical documentation for configurations, customizations, and system integration
• Supports server room maintenance – cooling, power and cleanliness
• Supports the administration and management of day-to-day operations for the Microsoft Azure Environment – VMs, Services, Azure Virtual Desktop, Virtual Networks, and Security
• Represents the Department at Commission level IT groups and committees – adds, deletes, and changes related to enterprise applications
• Supports data recovery and retention (validating backup jobs, e-discovery, restoring data, recovering data, testing data)
• Supports Active Directory and Entra AD services

This position involves substantial database-related duties. Applicants should have strong computer skills in and a thorough understanding of (1) microcomputers, local area/wide network servers, routers, network communications hardware, and computer network hardware and microcomputer peripheral equipment; (2) diagnosing and correcting hardware and software problems; (3) Microsoft Office Suite, SQL databases, electronic project management tools, and, in addition, Apple products and equipment.Applicants should also have the ability to direct and coordinate operations of the technology support unit; train others in the use of computers including hardware and software; analyze and resolve user problems; communicate clearly and effectively (orally and in writing); and establish and maintain effective working relationships with staff and vendors.PREFERRED QUALIFICATIONS

• Microsoft Azure and Server Certifications or demonstrated experience
• 2+ years of experience with database management, including backups, restorations, and utilizing multiple servers
• Familiarity with or willingness to learn Windows Task Scheduler, SolarWinds, Bomgar, Automox, ArchiCAD, GIS, Carlson, and JAWS licensing systems
• Strong written and oral communications skills

Minimum Qualifications

• Associate’s Degree in Computer Science, Information Management Systems, or any related field.
• Three (3) years of experience in information technology support functions.
• An equivalent combination of education and experience may be substituted, which together when total five (5) years.
• Depending upon area of assignment, a valid driver’s license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.
• Pass Commission medical examination.

Supplemental Information

Classification Specification: IT/Telecom Support Specialist II (1317)
May be subject to medical, drug and alcohol testing.M-NCPPC offers an excellent benefits package including leave, health coverage, deferred compensation plan, employers’ retirement plan, and work-life programs. This office is in Hyattsville, MD, which is convenient to the Capital Beltway and Baltimore-Washington Parkway.WORKING CONDITIONSWork is performed in an office setting and remote sites. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds. Work must be performed accurately and may require occasional overtime, after-hours, weekend or on-call work.DIVERSITY STATEMENT
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.Applicants with Disabilities under the Americans with Disabilities Act.If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION2025 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.Retirement Programs

• Defined Benefit Plan (Mandatory Participation) – Plan E excludes FOP members.

Plan Employee Contribution
Plan C 9.5%* of base salary (FOP members only)
Plan E 4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.

• Deferred Compensation ICMA-RC 457 plan (Optional)
• Traditional and Roth IRAs (Optional)

Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.

• Medical

• Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan – (15%)
• UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) – (20%)
• UnitedHealthcare Choice Plus Point of Service (POS) – (20%)
• Prescription – CVS Caremark – (15%)
• Dental – Delta Dental PPO and DeltaCare USA HMO – (20%)
• Vision – EyeMed – (80% of Low Option plan paid by Commission. Any balance paid by employee.)

• Low, moderate, and high options are available. Frequency of covered services differs.

Flexible Spending Accounts (Employee Pays 100%)

• Medical Account – Maximum annual contribution: $3,200
• Dependent Care Account – Maximum annual contribution: $5,000

Long-Term Disability Insurance (Mandatory Participation)

• Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)
• Benefits paid at 66 2/3% of base salary, maximum of $6,000/month

Supplemental Long-Term Disability Insurance (Employee Pays 100%)

• Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000

Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)

• Two (2) times base salary; maximum benefit is $200,000 for each
• Automatic coverage with opt-out provision

Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)

• Supplemental – 1,2,3,4, or 5 times base salary; maximum benefit is $750,000
• Spouse/Dependent Combination – $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000

Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)

• Employees have 60 days from date of hire to enroll.
• Employee contributes 8 leave hours each year
• Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member

Leave Programs

• Annual: 15 days per year
• Personal: 3 days per year (12-month waiting period)
• Sick: 15 days per year
• Holidays: 11 days per year

Other Benefits

• Credit Union
• Employee Assistance Plan
• Legal Services Plan
• Tuition Assistance Program
• Wellness Program
• Work-Life Program

For a more detailed description of benefits, please contact the Commission’s Health and Benefits Office at