Intermodal Operations Representative

Job Summary

A company is looking for an Intermodal Operations & Customer Service Representative (Door-to-Door Focus).

Key Responsibilities

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers
• Serve as the central point of contact for customer communications, focusing on door-to-door service requests and issue resolution
• Monitor and coordinate first and last-mile pickup and delivery activities to ensure on-time performance and equipment availability

Required Qualifications, Training, and Education

• Minimum 2 years of experience in intermodal, truckload, or drayage logistics
• Deep understanding of door-to-door transport dynamics, including first/last mile constraints
• Skilled in Microsoft Office Suite and adaptable to transportation management systems
• Prior supervisory experience is a plus
• Team player with leadership potential