Iowa Licensed Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer needs in a fast-paced environment.

Key Responsibilities

• Support customer inquiries regarding insurance policies, coverage, and billing while offering additional products
• Share expertise on products and services to ensure customers have appropriate insurance coverage
• Assist customers in setting up new claim reports while demonstrating empathy and care

Required Qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Property & Casualty license required for sales roles, with training opportunities available
• Ability to multitask and navigate through multiple computer systems
• Experience in customer service is preferred
• Must have a designated workspace free from distractions and high-speed internet access