IT Analyst - CCaaS Cloud

Job Summary

A company is looking for an IT Analyst-CCaaS Cloud-Genesys CX.

Key Responsibilities

• Support the design and modification of business and IT systems
• Gather and analyze business needs and technical requirements while documenting process flows
• Act as the primary liaison between business units, technology teams, and support teams for contact center initiatives

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• 4+ years of experience in analyzing technical requirements or in a similar Business Analyst role
• Understanding of public and private cloud CCaaS, IaaS, PaaS, SaaS, and UCaaS
• Knowledge of contact center technologies and systems
• Experience working effectively in a matrixed environment and managing competing priorities