IT Service Incident Analyst

Job Summary

A company is looking for an IT Service & Incident Analyst II to manage incident and change processes effectively.

Key Responsibilities

• Document and manage incidents in the corporate ticketing system, ensuring timely resolution and communication
• Coordinate with technical and business teams to resolve incidents affecting client service delivery
• Facilitate change management processes and support continual service improvement initiatives

Required Qualifications

• Bachelor's Degree in Computer Science or related field, or equivalent experience
• Minimum of 2 years of relevant experience in IT services
• Experience with various technologies and IT service management
• ITIL Foundations certification preferred