Jira and Confluence Administrator

Job Summary

A company is looking for a Systems Administrator I to support and evolve their Atlassian ecosystem.

Key Responsibilities:

• Address Level 2 and Level 3 support issues for Jira and Confluence, including user queries, permissions, and configurations
• Create, maintain, and update technical documentation for internal and customer use
• Support customer implementation projects and enhancement requests, and assist in Jira board configurations and troubleshooting

Required Qualifications:

• 4+ years in IT support and customer engagement
• 3-5 years of hands-on experience administering Jira and Confluence in enterprise environments
• Strong understanding of Atlassian Cloud and Data Center architectures
• Proficiency in JQL, REST APIs, and automation tools
• Experience with Linux, Bash, and Unix command line